Whether you are looking to overhaul processes to find efficiencies, save money and time, or are looking to get the most out of your new software implementation, Baecore Group’s experienced project team can help. Baecore can design process workflows that save staff time and municipal resources while improving customer service and quality of the citizen experience.
With time things change, efficiencies are lost, or systems become out of date. We can help by facilitating a department or organization assessment to determine what is working and what is not. Taking into consideration your tools, strategy, and resources, Baecore Group will provide recommendations to enable you to achieve your goals.
As project managers for a software implementation, our focus is to ensure that the implementation is complete, on time and within or under budget. We also support municipalities during implementations to navigate the balance of ensuring staff is comfortable in the new system with managing change to optimize the features and functionality implemented. This ensures your organization is taking advantage of all the tools available in your new software.
As part of our process improvement work, the combination of our in-depth knowledge of local government operations as well as our extensive knowledge of available solutions allows us to provide comprehensive assessments and process solutions. For all our clients, we have identified opportunities to streamline workflow, reduce manual processes, and eliminate redundant staff activities as well as design custom solutions in all operational areas across the municipality. Our solutions have resulted in thousands of hours of staff time saved through a reduction in inefficient or redundant activities in every department.
Lasting process improvements need to be designed with the end in mind and collaboratively with the people that will be doing those activities on a day to day basis. Without this partnership any process design will lack the level of detailed understanding and will be a “one size fits” all solution masquerading as process improvement. Baecore Group will work with your team and look at all the components that go into your processes including new or existing software and tools. We understand what works for your staff, their challenges and can identify opportunities for improvement.
Business process changes are made for a variety of reasons. When put into place, these changes improve staff efficiencies and customer service. Over time, however, organizations can often find that old habits or process inefficiencies have crept in. To maintain the desired improvements and continue to obtain the best return on your software investment. We can help you safeguard against process creep and make sure efficiencies are maintained.
Improving processes is not just about acquiring new tools or software. When designing process improvements, we consider how to best leverage your organization’s existing resources to improve access to information, eliminate redundant and manual process steps, and increase your team’s ability to get things done without friction.
When working with our clients to redesign process, one of the most common circumstances we identify is a large number of ancillary systems, spreadsheets, and databases. This inevitably leads to extended maintenance costs, duplication of effort, tracking, and management of the same information in multiple locations. Through carefully identifying your current processes, workflows, and department interactions, Baecore Group’s team can help your organization identify these redundancies and eliminate them.
We are dedicated to bringing the productivity tools of big business to local government. Find out how we can provide your tailored solution.